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Privacy Policy

You will need to share with us some of your personal information for us to bake for you! We will do everything we can to keep that information safe, and if you ever wish to have your details removed, please feel free to contact us via E-mail.


We may contact you as part of the transaction using the details you have given, and we use 3rd party applications (for order tracking etc) but only essential data is shared. We may sometimes share this data to our own social platform and analytics accounts in order to help our re-marketing and customer sales efforts.  By using our services, you consent to this. Whilst on the website, your browsing history is stored, and we may use third party software for advertising and marketing purposes of the site with this data. We may from time to time follow up with customers via WhatsApp or E-mail to better understand customer feedback. By using our services, you consent to this.


What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the internet; login; E-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response time, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, E-mail, password, communication, delivery address, contact WhatsApp/Signal number); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and E-mail address. Your personal information will be used for the specific reasons stated above only.


Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes.

  1. To provide and operate the Services;

  2. To provide ourUsers with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.


How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure services behind a firewall.


All direct payment gateways offered by and used by our company adhere to the standard set be PCI-DSS as managed by the PCI Security Standard Council, which is a joint effort of brands like Visa, MasterCard, American Express andDiscover. PCI-DSS requirements help ensure the secure handling of credit information by our store and its service providers.


How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fee or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have you. For these purposes we may contact you via E-mail and WhatsApp


Notice about children's privacy:

The Services are not directed to children under the age of 18. If you are under 18, you may browse the Services; however, you may not purchase products or provide Chroma with any of your personally identifiable information.




The information Chroma shares with others

We may from time to time utilise your data to help inform remarketing and customer feedback efforts. We will not sell, rent or lease your personally identifiable information to third parties for any of our marketing purposes, rather we may sometimes utilise this data to improve our customer feedback and re-marketing efforts to let you know of upcoming launches, deals, seasonal opportunities etc. We will treat this data with the utmost confidentiality and only use across our owned platforms. 


We may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:

  • When you use the Services. In these cases, we will share your information only to the extent required to facilitate your use of the Services, including by transmitting your order details and your credit or debit card details, or using an external order tracking system, which requires the uploading of your order details and address. 

  • If we reasonably believes that you have breached the Terms of Use, or abused your rights to use the Services, or performed any act or omission that Lola’s Cupcakes Limited reasonably believes to be violating any applicable law, rules, or regulations. In these cases, Chroma may share your information with law enforcement and other competent authorities, and with any third party, as may be required to handle any result of your wrongdoing;



Opt Out and deletion of personally identifiable information

At any time, you may opt out of Chroma's mailing lists, by sending an email In any case, Chroma will not share your personally identifiable information with any advertisers, without your explicit consent. It may take us up to Fortheen (14) business days for your opt-out request to take effect.


If you wish to delete your personally identifiable information that is stored on Chroma's database, you can notify us of such a request at the following email address: Chroma may refuse your request, for example, if Chroma believes that deletion of certain information may jeopardize certain activities on the Services, or harm other users. In any case, Chroma may keep any aggregated or anonymized information for statistical, marketing and other purposes.


Changes to this Privacy Policy 

Chroma may change and update the terms of this policy from time to time. All substantial changes that Chroma makes to this policy will be notified on the Services and take effect thirty (30) days following their initial posting. Other changes will take effect seven (7) days after their initial posting on the Services, unless Chroma amends the policy to comply with legal requirements. In the latter cases the amendments will become effective as required, or ordered.

If you do not agree with any of the amendments to this policy, then you must avoid any further use of the Services.


Contact us

You are welcome to contact Chroma with requests, comments and questions regarding this privacy policy by email at:

Thank you 

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